Last updated: 23 October 2026
This policy describes how Mother's Speciality Hospital may handle personal and health-related information. Please contact us if you have questions about your information.
01.Introduction
Mother's Speciality Hospital respects the privacy of patients, visitors, and website users. This policy explains how personal information may be collected, used, stored, and shared when you access our website, submit an enquiry, request an appointment, make a payment, or receive healthcare services. Where required by law, we seek appropriate consent for the processing of personal data.
02.Information We Collect
Depending on the service, information may include:
- Personal details: name, contact details, address, age, date of birth, and appointment information.
- Healthcare details: symptoms, relevant medical history, prescriptions, reports, treatment details, and consultation records.
- Billing details: payment status, invoices, transaction references, and insurance-related information.
- Technical details: IP address, device and browser information, cookies, and website usage data where collected.
Online payments may be handled by third-party payment service providers under their own applicable policies.
03.How We Use Information
- Arrange appointments, consultations, and healthcare services.
- Respond to enquiries and provide patient support.
- Maintain medical and administrative records.
- Process billing, payments, and insurance requests.
- Send service-related notifications and appointment updates.
- Maintain website functionality, safety, and security.
- Meet applicable legal and regulatory obligations.
04.Medical Information & Confidentiality
Medical information is sensitive and should be accessible only to authorized personnel and service providers who need it for legitimate healthcare or operational purposes. Information may be shared as necessary for treatment, diagnostic services, billing, or legal compliance, subject to applicable safeguards.
05.Sharing of Information
We do not sell patients' personal or medical information. Relevant information may be disclosed to treating healthcare professionals, laboratories, insurers, payment processors, technology service providers, and authorities where necessary and permitted by law. Disclosures should be limited to what is reasonably required for the relevant purpose.
06.Cookies & Analytics
Our website may use cookies or similar technologies for essential functionality, performance, and usage analysis. Browser settings can be used to manage cookies. Some website features may not function correctly if certain cookies are disabled. Where legally required, we will seek consent for non-essential cookies.
07.Information Security
We aim to use reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, loss, alteration, or disclosure. No internet transmission or electronic storage system is completely risk-free.
08.Data Retention
Information is retained for periods appropriate to healthcare delivery, medical recordkeeping, billing, dispute resolution, and applicable legal obligations. Where retention is no longer necessary, information may be securely deleted, anonymized, or archived as appropriate.
09.Your Privacy Rights
Subject to applicable law and exceptions, you may request access to information about processing of your personal data, correction of inaccurate data, erasure of eligible data, withdrawal of consent where applicable, and grievance redressal. Requests may require identity verification and may be subject to medical recordkeeping obligations.
10.Third-Party Websites & Services
Links to external websites, payment gateways, or service providers may be available through our website. Independent third parties have their own privacy practices. We encourage visitors to review their policies before providing information.
11.Children's Privacy
Healthcare services for minors may involve collecting children's information. We seek parent or lawful guardian involvement and consent where required by applicable law and apply appropriate safeguards.
12.Changes to This Policy
This policy may be updated to reflect changes to our services, practices, or applicable law. Revisions will be posted here with an updated date.